Privacy Policy
A partnership in trust.
When IKEA set out to create a high-quality, low-priced line of home furnishings,
we knew we couldn't do it without the help of some very important partners-you,
our customers. Whether you're researching purchases in the IKEA catalog, picking
up your furniture in our self-serve warehouses or assembling your purchases at home
- we're working together to help you create a better everyday life at a price everyone
can afford. IKEA is based on a partnership with our customers. Without you, IKEA
could not exist.
This partnership extends to the way we handle your personal information. Just like
shopping at IKEA is a cooperative experience, IKEA makes a point of working with
our customers when it comes to their privacy. We only collect the information we
may need to create a better shopping experience for you. This Privacy Policy is
our way of telling you what information we collect, how we use it and how you can
access, change and remove your information.
Help us build a better IKEA.
In order to create a better IKEA, we need your help. You can help by providing us
with various kinds of information to help IKEA serve you better, and ultimately
improve IKEA for everyone. Below you’ll find some of the reasons we request information
from you, as well as how we obtain and use that information to help improve your
IKEA shopping experience.
Catalog – When you request a catalog from us, you provide us with contact information,
such as your name, address, phone number and email address, so we may fulfill your
request. When you subscribe to our email list, you provide us information such as
your email address, name and ZIP code so we may communicate with you via email.
We will send you email only if you have provided us with your email address and
have asked us to communicate with you this way. To update your email communication
preferences, or to unsubscribe, please log in to your account at the following address
from your home computer: http://IKEA-USA.com/signup.
Purchases – When you order or purchase an IKEA product, you may be required to give
us contact and payment information (such as credit card information) so we may process
your order. When you pay for an IKEA product using a credit card, we use your credit
card information only to fulfill your order and for other internal purposes. If
you place an order through our website, one of our customer service representatives
will call you after you have placed the order to fulfill the transaction you have
requested.
Customer Service – If you contact one of our customer service representatives, we
may ask you for information such as your name, address and email address so we can
respond to your questions or comments. With your consent, we may retain this information
to personalize your experience with us and better assist you the next time you contact
us.
Website - Many web surfers are concerned about their privacy and the use of 'cookies'
on the Internet. Cookies are small files that can be used to store information you
have already provided. Cookies cannot be used to "steal" information about you or
your computer system. The IKEA web site uses cookies to remember your preferences.
For example, the web site may remember which IKEA store page you view, in order
to make your next visit more convenient (by displaying information more relevant
to that store location). Nevertheless, if you don't like having any cookies at all
they can be disabled in your web browser's Internet Options.
Kid's Ballroom - To take advantage of our supervised children's play area and ballroom
while you shop, we require you to fill out a registration card that asks for the
child's name and age, and the caretaker's name, address, telephone number and signature.
We ask for this information to help ensure the safety and security of the child.
Mobile - IKEA offers our customers the ability to find out what’s new at their local
IKEA store through their mobile device, either by browsing our mobile web site or
through SMS (short message service) messaging. Usage of the mobile web site follows
similar standards employed by our standard web site; cookies may be employed to
remember preferences or previous activity but do not reveal personal information
and can be disabled using your mobile device’s Internet options. For SMS messaging,
users will only receive messages if they have specifically opted in for them; standard
text message rates will apply. To join IKEA Mobile, text the keyword "JOIN" to 62345.
To unsubscribe from IKEA Mobile, text the keyword "STOP" to 62345.
Other information you provide to us - Through surveys, web forms, or SMS messages,
you may provide us with information such as product preferences, reasons for purchasing
a product, family and lifestyle information to help us learn more about your shopping
preferences. You also may provide such information when you fill out a warranty
card about a product you purchased from IKEA. In addition, you may give us such
information if you register for or redeem IKEA special offers, discount coupons
or other promotions.
How does IKEA protect personal information?
The security of personal information is a high priority for us. We maintain administrative,
technical and physical safeguards to protect against unauthorized disclosure, use,
alteration and destruction of the personal information in our possession. We are
committed to providing appropriate security controls to protect personal information
we have about you against foreseeable hazards.
How does IKEA update its Privacy Policy?
IKEA services and promotions will change over time. This Privacy Notice will be
updated periodically to reflect those changes and corresponding changes in our information
practices. Whenever we revise this Privacy Notice, we will change the date on the
notice to indicate when the revisions were made. We reserve the right to change
our information practices and the terms of this Privacy Notice, and to apply the
changed practices to all information we have about you. By using this web site,
you agree to accept the terms of this Privacy Notice as stated at the time you use
it. Any future access to this web site subsequent to the posting of a revised Privacy
Notice will be deemed to be your acceptance of this Privacy Notice as then revised.
We reserve the right to change this Privacy Notice at any time.
Does the IKEA website contain links to other websites?
The IKEA website may contain links to other websites that operate independently
of IKEA and are not under our control. We provide links to other websites solely
for your convenience and information. Other websites may have their own privacy
notices, which we suggest you review if you visit any linked websites. IKEA is not
responsible for information that is provided by, or collected through, those websites
or for any other use of those websites.
Change of address? Change of heart? Let us know.
We recognize that having accurate and up-to-date information about you and your
preferences is important to our ability to properly serve your interests. You can
update your email contact information by
clicking here, or by using one of the options provided below.
What if I prefer not to receive communications from IKEA? If you prefer not
to receive product information or promotions from us by U.S. Mail, please click
here. To unsubscribe from our email list, please follow the opt-out instructions
at the bottom of the email you received, or click here and update your profile by
deselecting "I would like to join the email list."
How can I contact IKEA?
If you have any other questions about IKEA's privacy practices or about your personal
information, please contact
us here or call 1-800-434-4532, or write us at:
IKEA North America Services, LLC
Attention: Privacy Notice
420 Alan Wood Rd
Conshohocken, PA 19428
We will respond to your inquiry or investigate your concern as quickly as possible.